Returns & Exchanges

At Mars The Label, we want you to feel confident in your fit; if you are not completely satisfied, you can return your items within 14 days of delivery for a refund or store credit. Please ensure all garments are unworn, have original tags attached, and are free from makeup or tan marks to be eligible for processing.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your items in their original packaging, ensuring all labels are intact and the return form is included inside the parcel.

3

Ship It Back

Generate your prepaid shipping label through the portal and drop your package off at any authorized collection point or post office.

4

Receive Your Refund

Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing